• Privacy Statement

    Introduction

    This Data Privacy Statement explains how The Whole Caboodle Ltd uses your personal information.  The document outlines what information is gathered, how it is processed, with whom it might be shared as well as how it is managed and kept secure. It also provides important information under the General Data Protection Regulation 2018 on your rights.

     

    Who Are We?

    We’re The Whole Caboodle Ltd, a marketing service provider, serving businesses in the UK in order to help them grow. We are a registered UK company (UK Reg No.293 1835) who is registered with the ICO ZA302959. Our registered address is: The Whole Caboodle Number One Park View Harrogate HG1 5LY.

     

    What Information We Collect From You

    The Whole Caboodle collects, stores and uses personal information obtained via the following methods in order to act on an enquiry to do business, provide goods, products or services both now and in the future.

    Information you provide to us when sending an enquiry through our website:

    • Email Address
    • Contact Form
    • Job Application

    We only ask for the following information

    • Name
    • Email
    • CV

    The personal information we collect might include your name, job title, company, postal address, email address, telephone number, IP address, and information regarding what pages are accessed and when.

     

    How We May Use Your Personal Data

    Personal data we receive will be used for the purpose it was provided, including;

    • meet the terms of your enquiry;
    • process orders that you have submitted;
    • to carry out our obligations arising from any contracts entered into by you and us;
    • seek your views or comments on the services we provide;
    • notify you of changes to our services;
    • Enable your use of the services available on our website or any other service such as platforms etc.
    • Supply to you services purchased from any of our businesses or via our website;
    • Send statements, invoices and payment reminders to you and collect payments from you;
    • Send you our marketing material on our goods, products and services where you have opted in
    • Provide information and quotes on goods, products or services that may be of interest.

     

     

    Who We May Share Your Information With

    We will not sell or rent your information to third parties.

    We will not share your information with third parties for marketing purposes.

    Whilst it is not our policy to disclose information to third parties unless clearly stated at the point of provision and with documented consent, the below outlines where your data may be shared;

    • We may disclose your personal information to any of our staff, agents, subcontractors or suppliers where it would be reasonable to do so to provide the products or services you require. (if consent is necessary to share your data we will ensure it is obtained prior to processing)
    • Below are examples (although not limited to) of circumstances where data may be provided, should you wish for a full list of companies please ask for details
      • 3rd party software to create invoices
      • Development team to carry out the work on your service, product or goods.
    • We may be legally obliged to disclose your personal information:
      • To the extent that we are required to do so by law
      • In connection with any ongoing or prospective legal proceedings
      • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
      • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
    • Disclosure with a purchaser(s) (or prospective purchaser(s)) of any business or asset that we may either be in the process of or planning to dispose

     

    Your Rights & How To Act On Them

    You have the right to

    • Instruct us to provide you with any personal information we hold about you, via a Subject Access Request
      • Upon receipt of such a request we will, after confirming your identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible
        • We will provide this data within 10 business days
      • We may withhold personal information that you request to the extent permitted by law
    • Have any data inaccuracies corrected as quickly as possible
    • Have your personal data erased, unless we are permitted to hold it by law
    • Have a restriction placed upon our processing of your data
    • Instruct us to cease all processing for marketing purposes or alter how you wish to be communicated with
    • To request your data be provided to you or be removed from our data records.

     

    If you wish to exercise any of these rights please do so as follows:

    Email;              hello@thewholecaboodle.com [Subject line: Data Protection]

    Post;                Data Protection. The Whole Caboodle, Number One Park View, Harrogate, North            Yorkshire, HG1 5LY

    Telephone;     01423 523000

     

    How We Keep Your Data Secure

    • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information
    • We will store all personal data you provide within an encrypted system. Data we provide to our suppliers (as stated above) is protected via an encrypted data transfer system
    • We have strict agreements in place with our suppliers that your data is deleted within defined time periods and cannot be re-used for any purpose.
    • We only store your data for 12 months. After his period we will delete your records

     

    Cookies

    • We collect information automatically about your website visit including demographic data and browsing patterns, via the use of cookies and session file information
    • This information allows us to give you a better user experience without the need of entering a password every time you visit as well as enable us to conduct market research on user activity
    • We use "cookies" to identify you when you visit the thewholecaboodle.com site. A cookie is a small piece of information sent by a web server to a web browser which enables the server to collect information back from the browser. Our use of cookies also allows members to be presented with a personalised version of the site
    • We will only read cookies from your cookie file placed there through your web browser's interaction with the thewholecaboodle.com site
    • We use session files, along with cookies, to log your browsing patterns and so identify the areas of the site which have been of interest to you, allowing us to personalise the thewholecaboodle.com site for you.
    • We also use information in aggregate form (in other words, no individual user is identified) to:
    • To build up marketing profiles 
    • To allow us to develop the business in ways that help you 
    • To manage our relationship with advertisers and
    • To audit usage of the site
    • We may also capture your IP address if you consent when visiting our website through search engines such as Google, Bing, etc. in order to serve you adverts on websites you visit in the future

     

    • The Cookies We Use Are;
    • PHPSESSID - monitors user session
    • _ga & _gid - used to collect information on whos visited the website via Google Analytics
    • _gat - Google tracking
    • HotJar & VWO - this service will record website sessions, we don’t use this on every visit to our website. This will record mouse movement & clicks, page scrolling, and text keywed into a website form. Data collected by HotJar is for The Whole Caboodle internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

    How can you change your cookie settings?

    Users can control cookies via their browser settings. Please visit these links to find out more

    To opt-out of being tracked by Google Analytics please visit this page

     

    ICO Registration

    We are registered as a data controller with the Information Commissioner's Office and our registration number is: ZA302959